Yulo Stores

Privacy Policy

Effective date: 11 September 2026

Yulo Stores (“we”, “us”, “our”) operates the Yulo Stores mobile application (the “App”), a consumer e-commerce app that lets you discover products, browse categories, manage your cart, and place orders. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the App, you agree to the collection and use of information as described here.

1. Information We Collect

• Account information — name, email address, phone number, and password or sign-in credentials when you register.
• Delivery information — shipping/delivery address(es) you provide for order fulfilment.
• Order information — items you browse and purchase, cart and wishlist contents, order history, order status, and related transaction details.
• Location information — with your permission, approximate or precise device location, used to show nearby products/stores and enable accurate delivery.
• Payment information — we do not store your card, UPI, or bank details on our servers. Payments are processed by our third-party payment gateway provider(s), who handle payment data under their own security and privacy practices.
• Device & usage information — device model, operating system, unique device identifiers, and app usage/crash/analytics data, collected automatically to help us operate and improve the App.
• Communications — messages you send us via support, email, or in-app chat, and app-related notifications we send to you.

2. How We Use Your Information

• To create and manage your account
• To process, fulfil, and deliver your orders
• To communicate with you about your orders, account, and support requests
• To send order updates and, where permitted, promotional notifications (you can opt out at any time)
• To improve the App, personalise your experience, and troubleshoot issues
• To detect, prevent, and address fraud, abuse, and security issues
• To comply with our legal obligations

3. Sharing of Information

We do not sell your personal information. We may share information with:

• Delivery/logistics partners, to fulfil your orders
• Payment gateway providers, to process payments securely
• Sellers/merchants on the platform, limited to what is necessary to fulfil your order
• Service providers who help us operate the App (hosting, analytics, customer support tools), bound by confidentiality obligations
• Law enforcement or regulators, where required by applicable law

4. Data Retention & Deletion

We retain your personal information for as long as your account is active or as needed to provide you the App's services. Order and transaction records may be retained for a longer period where required under applicable tax, accounting, or consumer-protection laws, even after you delete your account. See our Delete Account page for how to request deletion of your account and data.

5. Your Rights & Choices

Depending on your location, you may have rights to access, correct, or request deletion of your personal data, and to withdraw permissions such as location or notifications at any time through your device settings. To exercise these rights, contact us using the details below.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Yulo Stores is not directed at children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Third-Party Links & Services

The App may contain links to third-party sites or rely on third-party services (for example, maps, analytics, or payment gateways). This Privacy Policy does not cover the practices of those third parties, and we encourage you to review their respective privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date above, and where appropriate, notified within the App. Continued use of the App after changes means you accept the revised policy.